Alpen Resort & Spa Zermatt Exterior photoAlpen Resort & Spa Zermatt Exterior photoAlpen Resort & Spa Zermatt Interior photo

ALPEN RESORT & SPA, Zermatt

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From$699 /night
Check-in
08Jun
Check-out
09Jun
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Spissstrasse 52, Zermatt, 3920
-
Close to ski lifts
Perfect
9.2
/10
4.8
4.7
/5

Rooms & Suites

The Alpen Resort Hotel, BW Signature Collection by Best Western, offers rooms with two single beds or one double bed. Room features include a bathroom with a bathtub and shower, a TV, and Wi-Fi. Guests can choose from several room types: Double Rooms (25 sqm) with a garden terrace or balcony; Panorama Double Rooms (30-36 sqm) include a balcony with Matterhorn views, a coffee and tea maker, and a minibar; Family Rooms (40 sqm) have a balcony and a small separate room with a single bed or bunk bed; Family Suites with a garden include two bedrooms, a living room, two toilets, a coffee and tea maker, and a minibar; Panorama Family Rooms (46 sqm) feature a balcony with Matterhorn views, a double bed or two single beds, and a gallery with two single beds.

Dining Options

Restaurant Matterhorn provides Swiss and international dishes, alongside a wine cellar. The à la carte menu includes daily specials. Vegetarian, children's, and gluten-free options are available. Grill restaurant HORNOX offers grilled specialities. The hotel bar offers drinks. Breakfast includes bread, salami, ham, sausages, yogurt, cheese, salmon, trout, vegetables, marmalade, muesli, cornflakes, fruit juices, coffee, scrambled eggs, and boiled eggs, served from 7 AM to 11 AM.

Leisure and Wellness

Alpen Resort & Spa features a wellness area with a pool landscape, an ice pool, and relaxation rooms. Guests have access to a fitness area with a treadmill, cross trainer, bicycle ergometer, rowing ergometer, dumbbells (1-10 kg), a power tower, and yoga mats. A playroom offers badminton, table tennis, table soccer, and billiards (open daily from mid-December to the end of August, 9 AM to 9 PM). During the summer, guests can use the outdoor tennis court (external guests: CHF 12 per hour; ball/equipment hire: CHF 5).

Location & Transport

Alpen Resort & Spa is situated near the railway station in Zermatt, close to the Gornergrat station and ski lifts, and 650 meters from Zermatt. The hotel is near the Matterhorn Museum (1 km), Parish Church of St. Mauritius (1 km), and Murmeli Brunnen (0.5 km). It is 80 km from Sion. The hotel offers a shuttle between 7 AM and 9 PM. Täsch is about five km from Zermatt, reachable by car, where taxi services are available to the entrance of Zermatt.

Hotel Services

Alpen Resort Hotel offers a ski storage room with a ski boot dryer and personal ski lockers. The hotel provides a shuttle service between 7 AM and 9 PM. The cable cars provide current information on mountain conditions. Zurich Airport (320 km), Geneva Airport (250 km), and Milan Airport (200 km) have daily train connections to Zermatt from 6 AM to midnight. A voucher for a drink at the hotel bar and priority for upgrades. A gift voucher.

“This renovated resort impressed me with its focus on wellness, particularly the updated spa complex and Matterhorn views from many rooms. I especially like that it's located close to the train station, making it easy to access both the town and surrounding ski areas. With comfortable rooms and great facilities for families, I think it's a solid choice for a Zermatt visit.”
Hotel logo
James DavidEditor-in-Chief at Skiresort

Select your room type

Alpen Resort & Spa offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
  • Double Room
    2 persons
    25 sq. feet
    2 Single beds
    Heating
    Coffee machine
  • Family Room extra Bedroom
    2 persons
    30 sq. feet
    3 Single beds
    Balcony
    Heating
  • Panoramic Family Room Matterhorn View
    2 persons
    30 sq. feet
    4 Single beds
    Balcony
    Heating
Show all rooms

Price and Room Availability Calendar

Check availability and prices for your dates now!
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Check-in/ Check-out

Facilities

Alpen Resort & Spa offers amenities for your comfortable stay and unforgettable experiences
Facilities: Perfect
9.4/10Review score

General

  • No smoking on site
  • Wi-Fi
  • Car park
  • Handicap parking
  • Safe deposit box
  • Concierge desk
  • Pets allowed
  • 24-hour security
  • Luggage storage
  • Ski storage
  • Lift
  • Currency exchange
  • Smoke detectors
  • Electric vehicle charging station
  • Fire extinguishers
  • Key card access
  • Key access

Sports & Fitness

  • Fitness centre
  • Skiing
  • Hiking
  • Tennis court
  • Billiard tables
  • Darts
  • Table tennis

Guest Parking

  • Electric kettle

Services

  • Paid airport shuttle
  • Valet parking
  • Pet amenities available
  • Room service
  • Housekeeping
  • Laundry
  • Ski pass vendor
  • Tours/Ticket assistance

Dining

  • In-room breakfast
  • Restaurant
  • Bar/ Lounge area
  • Packed lunches
  • Special diet menus

Business

  • Fax/Photocopying

Children

  • Cots
  • Children's menu
  • Children's pool
  • Children's play area
  • Game room

Spa & Leisure

  • Rooftop pool
  • Plunge pool
  • Indoor swimming pool
  • Garden area
  • Spa & wellness centre
  • Sauna
  • Turkish bath
  • Jacuzzi

Room features

  • Heating
  • Mini-bar
  • Sitting area
  • Terrace
  • Turndown service
  • Mirror
  • Ironing facilities

Bathroom

  • Free toiletries

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • AM/FM alarm clock

Room decor

  • Carpeted floor
Show more

Dining Onsite

Alpen Resort & Spa offers a delightful array of dining options that combine local flavors with international inspirations. Guests can savor a variety of cuisines in inviting atmospheres, from traditional family-friendly settings to rustic mountain retreats, ensuring a memorable culinary experience for every palate.
Alpen Resort & Spa Zermatt Restaurant photo
Alpen Resort & Spa Zermatt Restaurant photo

Restaurant Matterhorn

Italian, Local, International
Ambiance
Family friendly and traditional, with the option to dine alfresco.
Key Offerings
A diverse à la carte menu featuring vegetarian and gluten-free options, complemented by a cozy bar for drinks before or after dinner.
Reservation
Not needed.
Open daily from 11:30 to 22:30.

Grill Restaurant Hornox

Grill, Meat, Vegan
Ambiance
A warm and casual atmosphere, perfect for meat lovers and vegans alike.
Key Offerings
Signature meat and vegan dishes that celebrate grilling, attracting those seeking hearty meals or plant-based options.
Reservation
Recommended during peak times.
Hours vary; please check with the resort.

Quaint Hotel Bar

Various drinks
Ambiance
Cosy and inviting, ideal for relaxation after a day of adventure.
Key Offerings
A selection of drinks for every taste and occasion, perfect for unwinding or gathering with friends.
Reservation
Not needed.
Hours vary; please check with the resort.

Alpen Resort & Spa Location

Spissstrasse 52, Zermatt, 3920
Getting around
  • City Centre
    Zermatt 9 min  ·  2300 ft
  • Airports
    Sion (SIR) 125 min  ·  51.4 mi
    Agno (LUG) 301 min  ·  124.7 mi
  • Train
    Zermatt railway station 5 min  ·  1400 ft
    Train 2 min  ·  400 ft
  • Bus
    Bus stop 17 min  ·  7.0 mi
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Property information and rules
Check-in
from 15:00-23:00
Check-out
from 07:00-11:00
Guest Parking
Public parking is possible at a location nearby at true.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
At the hotel Alpen Resort & Spa guests are invited to a full breakfast served for free.
Children & extra beds
Maximum capacity of extra beds in a room is 1. 
Pets
Pets are allowed on request.
Languages
German
Number of floors:
5
Number of rooms:
56
Former name
Best Western Alpen Resort

Reviews and Ratings

Feedback about Alpen Resort & Spa from previous guests about their experience.
Review summary
Based on recent reviews
Powered by AI
The Alpen Resort & Spa in Zermatt is widely appreciated for its modern facilities including indoor and outdoor jacuzzis, as well as a spa with a sauna and pool, where some guests enjoyed the coffee frappe during tea time. The location is convenient, being a walkable distance from the train station and market area, with a complimentary shuttle service provided, although some found the breakfast a bit below expectations for a 4-star hotel. Many rooms boast Matterhorn views and are spacious, featuring amenities like coffee makers; plus, the rooftop whirlpool is a highlight for many.
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Review score
Based on 880 verified reviews
9.1 /10
Perfect
95 %
Recommend
Cleanliness
9.5/10
Comfort
9.5/10
Breakfast
8.4/10
Value for money
8.6/10
Pros
Matterhorn view
Free shuttle service
Comfy rooms
Spa facilities
Cons
Conflicting information
Guest reviews
based on 880 reviews
9.1/10
based on 2192 reviews
9.2/10
Richard from United Kingdom
Family with children
double room
3 nights in November 2025
|
Reviewed: February 13, 2026
9/10
good variety capsule coffee machine train station
The breakfast spread included a good variety of options. the location is near the train station. It was about a 5-minute walk. my room had a capsule coffee machine and a kettle, very convenient.
I noticed only a hand shower was available in the bathroom. I missed an overhead shower.
0 Helpful
Matthew from United States
Single
Double Room
5 nights in November 2025
|
Reviewed: December 27, 2025
9/10
good size many options
The room was a good size. It had a MATTERHORN view!!! Breakfast provided many options.
The hotel had no cotton buds or shampoo.
0 Helpful
Sebastian from Germany
Couple
Double Room
3 nights in November 2025
|
Reviewed: December 14, 2025
9/10

Heavenly Escape in the Alps

outdoor jacuzzi beautiful lobby well kept ski room friendly staff
The spa is very nice. It includes an outdoor Jacuzzi. I enjoyed the beautiful lobby. It has great music on the terrace. The ski room was also very well kept. The breakfast had many options and the food tasted delicious. The atmosphere in the breakfast room was very enjoyable. This makes mornings better. I could get a wide variety of options. Our Double Room included a nice terrace. It added charm to the room. The room itself felt clean. Everything was well-designed. Sophie at the front desk was superb. She gave good advises. The reception staff was very friendly. I liked the warm smoking lounge. I thought is a very considerate service.
Service
9/10
The front desk team was helpful. They were quick to address my requests. The staff seemed attentive throughout the hotel. This.
0 Helpful
|
Show more
James from United States
Family with children
Double Room
3 nights in November 2025
|
Reviewed: November 25, 2025
6/10

underwhelming experience

the pool and jacuzzis were there. i suppose that's something.
the room photos online didn't match reality at all. there wasn't any bathtub, just this tiny shower area. felt a bit like false advertising, not gonna lie.
0 Helpful
Justin from Canada
Family with children
Double Room
3 nights in August 2025
|
Reviewed: October 21, 2025
9/10
free shuttle convenient location fine view
the location was very convenient, near the train station. i also liked the free shuttle, a big help. the mountain view was fine!!!
i thought some staff had an attitude.
0 Helpful
FAQs
About Alpen Resort & Spa
What is the distance from Alpen Resort & Spa to the nearest airport?
Alpen Resort & Spa is 80 km from Sion Airport.
What are the check-in and check-out times at Alpen Resort & Spa?
Check-in is from 15:00 and check-out is by 11:00.
Is there a shuttle service available from Zermatt train station to Alpen Resort & Spa?
A complimentary shuttle service is available from Zermatt train station from 07:00 to 21:00.
What dining options are available at Alpen Resort & Spa?
On-site dining includes the Matterhorn Restaurant, which serves Swiss cuisine, and the Hornox Grill restaurant offering meat and vegan dishes.
What room amenities are provided in the rooms at Alpen Resort & Spa?
Rooms feature a minibar, tea and coffee making facilities, a flat-screen TV, and en-suite bathrooms with hairdryers and bathrobes.
Are there any recreational facilities at Alpen Resort & Spa?
The hotel offers an indoor swimming pool, a spa and wellness centre, a fitness centre, and activities like billiards and skiing.
What are some nearby attractions to Alpen Resort & Spa?
Nearby attractions include the Matterhorn Golf Club (0.5 km), Wolli park for beginners, and the Matterhorn itself.
What is the breakfast policy at Alpen Resort & Spa?
Breakfast is available for an additional charge of 25 CHF and is served daily.

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